Eleven Six Films Terms and Conditions
By booking Eleven Six Films for your wedding / event, you agree to the full terms and conditions below.
These Terms and Conditions may change. It is the full responsibility of the client to check regularly for changes to these Terms and Conditions.
All Terms and Conditions stated within this document override any Terms and Conditions from the client.
Final Details Form
A link to an online form containing the details Eleven Six Films require before the wedding / event will be sent prior to the wedding / event. This must be completed in full no later than 1 week before the wedding / event. The client must ensure that all information provided on this form is accurate to the best of their knowledge and inform Eleven Six Films as soon as possible of any changes.
Any information not requested on the form which the client feels is important such as timings or specific requests for filming must also be provided to Eleven Six Films.
Eleven Six Films cannot be held responsible for any problems or filming missed due to errors, changes to the details such as times and locations provided or information not given.
Access For Filming
It is the client’s responsibility to ensure that Eleven Six Films have clear access to all relevant locations required throughout the day.
Any restriction for filming must be passed on to Eleven Six Films before the wedding / event. Eleven Six Films will not be held responsible for any restrictions of their filming e.g. location of equipment such as camera and microphones or filming not being permitted which effect the final production. This includes people involved in the wedding / event, such as celebrants, refusing to wear microphones.
While Eleven Six Films will always make every effort to ensure they have all of the shots/ footage/ audio required in every situation they cannot be held responsible for their view/ filming/ audio being restricted or interrupted e.g. a guest/ staff member/ photographer/ supplier blocking their shot or interfering with their equipment e.g. knocking over camera equipment or microphone. This also includes background noise interfering with audio.
Performers / Suppliers and Guest Agreement
Eleven Six Films will not be responsible for anyone who does not wish/ agree to be featured in the production. The responsibility rests fully with the client to ensure that all people featured in any Eleven Six Films production has given their full consent to be part of the production. No liability will be accepted by Eleven Six Films if the production has to be re-edited due to a performer/ guest/ supplier/ staff member/ speaker etc refusing permission to show their image or use their audio in whatever form. If re-editing is required, Eleven Six Films will issue an additional charge invoice to the client which must be paid before any re-editing work will be done. Please note that editing to remove a particular person may not be possible and Eleven Six Films reserve the right to refuse to carry out these edits.
It is the sole responsibility of the client to arrange any consent forms required for all persons and locations involved.
Eleven Six Films will assume that permission is granted from all people present unless otherwise specified and will not take responsibility for any sections of the production which must be omitted or restrictions in filming due to people who do not wish to be filmed.
If there is a request to not film a particular person during the wedding / event, this information must be passed on to Eleven Six Films in advance. Eleven Six Films will try film the wedding / event without including this person were possible, but it cannot be guaranteed.
Invoice and Work Quoted
All work undertaken by Eleven Six Films will be delivered to the client via a detailed invoice before the day of filming. The client is obligated to ensure that this, along with the full terms and conditions, is thoroughly read and understood prior to booking. Any amendments or additional filming will incur an additional charge which will be invoiced to the client.
If any further work/ filming is required on the wedding / event day (which has not previously been approved) this will be invoiced after the wedding. Any work out with the original agreement must be authorised by Eleven Six Films who reserve the right to refuse additional work.
Payment and Prices
A non-refundable booking fee which will be detailed in any written invoice is required to secure Eleven Six Films’ services. Your date is not secure and can be booked by another client until the booking fee is received in full.
Any additional extras not included in your original invoice may incur a further charge, the sum of which will be provided to the client in an invoice e-mail and must be paid in full 7 days before the wedding or event. Addition copies of the production (not included in your package) will always incur an additional charge which will be invoiced to the client via email.
Eleven Six Films will include any mileage/ travel fees and (if required) an accommodation fee within the original invoice supplied to the client. Eleven Six Films not will accept responsibility for any unforeseen additional travel/ accommodation costs which are not caused by them directly. The client will be liable to pay an extra charge in any such circumstances which will be invoiced via e-mail. If wedding arrangements change or information is provided after the original invoice has been sent, additional travel and accommodation costs may be incurred. All of these costs must be paid in full at least 7 days before the wedding or event.
The full invoice amount must be paid 7 days before the wedding / event by bank transfer. At Eleven Six Films’ discretion, the client may face a non-payment penalty as a result of not paying the full invoice amount 7 days before the wedding / event. If payment is not received, Eleven Six Films will take this as a cancellation of the contract. In the case of a cancellation due to non-payment, the client will not be refunded the initial booking fee or any other money paid.
All payments made to Eleven Six Films are non-refundable once they have been paid.
In the highly unlikely event of cancellation by Eleven Six Films or unavoidable total equipment failure on, before or after the wedding / event, Eleven Six Films will offer a full refund of any booking fees and fees paid. Eleven Six Films will not be responsible for any further costs.
If the client should have to cancel a booking the following cancellation fees will be due immediately:
The booking fee and any other payments made are non-refundable once they have been paid.
If a client cancels but wishes to rebook on an alternative date which is suitable to Eleven Six Films, their booking fee will be transferred onto the new date given that no cost additional cost is incurred by Eleven Six Films. If the date is changed, the original price quoted will no longer be valid.
If a client cancels less than 6 week before the wedding / event, the full balance will be due and if the client cancels less than 6 months before the wedding / event date, 50% off the remaining balance will be due. Payment will be due immediately.
Payment for any travel and accommodation costs which have already been booked such as hotels/ flights etc will be due on cancellation regardless of when the the cancellation takes place.
Change of Filming Dates
In the event of the client wishing to change the filming date we insist on a minimum of 6 week notice.
Eleven Six Films cannot guarantee that they will be able to accommodate any change in filming dates.
If the filming date is changed, the prices quoted for Eleven Six Films services on the original date/ booking will no longer be valid. The client must pay Eleven Six Films current prices at the time of changing the date. The client will receive an invoice with the updated prices.
Failure to comply will result in the client becoming 100% liable for all costs incurred.
Aborting Filming (on shoot day)
In the event of filming being delayed or aborted due to a lack of organisation or cancellation by the client, full payment will still be due and no refund will be provided. A re-visit to carry out further work may incur additional cost.
Equipment Failure/ Substitution and Loss of Data
In the unlikely event that Eleven Six Films experiences equipment failure or difficulties, all efforts will be made to find suitable replacement equipment as soon as possible. The equipment used on the day of filming will be at the discretion of Eleven Six Films.
Eleven Six Films take measures to ensure filming of the wedding / event will not be interrupted by equipment failure, damage, loss of theft but if this unlikely event occurs and results in filming/ audio being missed or footage is damaged after the wedding / event, Eleven Six Films cannot be held responsible.
If data/ footage is lost or corrupted due to equipment failure, damage, loss or theft, every effort will be made to recover/ reconstruct the date, but Eleven Six Films cannot be held responsible for anything which cannot be recovered.
If Eleven Six Films’ equipment is damaged at the wedding / event by the client or their guests, the client will be liable for the full cost of repair/ replacement and any other costs incurred.
Travel Problems/ Delays
Eleven Six Films cannot be held responsible for any delays which make them late for or entirely miss any part of the wedding / event. This includes, but is not limited to, transport breakdown or problems, delays in transport such as trains, ferries and planes, breakdowns or accidents on the road, accidents involving Eleven Six Films, road works, road closures and extreme weather. This applies to travel to the initial venue, travel between venues and any time Eleven Six Films must leave the venue throughout the day for example, for food if this is not provided.
In the event of extreme and dangerous weather conditions, Eleven Six Films reserves the right to change the date of filming to a more suitable day or cancel the contract.
Eleven Six Films reserves the right to refuse to film or abort filming where conditions (such as rain) may cause damage to their equipment or where the videographers safety is compromised.
Eleven Six Films cannot be held responsible for weather or elements interrupting or interfering with their filming and audio. For example wind noise interfering with microphones or rain on lenses etc.
Health and Safety
In all instances Eleven Six Films will reserve the right to remove any of its videographers and / or equipment from a location if it is deemed unsafe or if they are subjected to abusive, aggressive or upsetting behaviour. In this instance the client will be liable for any costs incurred as a result of this. Eleven Six Films will observe the client’s site safety rules at all times and will liaise with the Health and Safety Manager if deemed necessary.
If at any point the videgraphers are made to feel uncomfortable or feel that they or their equipment are at risk, filming will immediately be aborted. No refunds of payment will be provided.
In the event of a client or guest being aggressive or abusive before, during or after the wedding / event, Eleven Six Films will take this as full cancellation of the contract. No further work will be carried out and no refund will be given.
Copyright (material filmed by Eleven Six Films)
The Copyright of all material that has been captured by Eleven Six Films is solely owned by Eleven Six Films and is protected under UK Law.
All footage/ audio filmed/ recorded by Eleven Six Films is fully owned by and copyright of Eleven Six Films. All footage/ material/ media can be used by them for any purpose they see fit including use in promotional purposes and on social media for Eleven Six Films and other companies they own without further consent from the client or people featured. The footage may also be sold by Eleven Six Films.
Copyright (material provided by client)
In the event of the client providing material (video, audio, photographs, logos etc) for inclusion in a Eleven Six Films production, copyright must firstly be obtained from the original copyright owner / material provider. This is the sole responsibility of the client to ensure full copyright permissions have been explicitly transferred to Eleven Six Films. The client will indemnify Eleven Six Films against any future possible claims, disputes, and expenses or similar that may arise for a third party concerning usage of such material.
Licence and Coverage
Eleven Six Films shall be granted artistic licence in relation to the subjects recorded and the locations used. Eleven Six Films Films’ judgment regarding the location, shots taken, audio recorded, subjects and length of footage taken shall be deemed correct in all instances.
For bookings involving a church ceremony or at certain other venues, videographer’s movements are sometimes restricted by the minister, official, staff in charge. Therefore, recording of parts or even all of the ceremony or other parts of the day may be restricted or prohibited, as may the use of artificial lighting and audio recording equipment. The videographers cannot accept responsibility for limited coverage in such cases.
Whilst the videographers shall endeavour to fulfil all of the client’s requirements, they cannot be held responsible for non-availability of subjects or adverse conditions which may delay the progress of proceedings which prevent the coverage of certain specified shots.
Any alterations made to the booking by the client once details have been confirmed may only be made at the discretion of the videographer’s. If unable to accommodate alternative arrangements (such as the change of wedding / event date or venue), the videographer’s are not liable to compensate the client in any way whatsoever.
When filming a wedding / event, Eleven Six Films require complete exclusivity. No other professional videographer (paid or unpaid) may film or record audio throughout the day and video footage may not be taken by any other supplier such as the venue or photographer.
Guests may take short video clips/ photographs of the wedding / event provided that they do not interfere in any way with Eleven Six Films’ filming/ recording, do not restrict their view/ shots and are not using professional equipment.
Video Results, Production Time & Amendments
By using Eleven Six Films you are granting them full creative control over the filming/ recording and final outcome of your film. Eleven Six Films will film/edit/render/ colour grade and produce a final film, on the understanding that you trust Eleven Six Films to give you the best possible finished result. Eleven Six Films are happy to discuss special requirements or suggestions with the client, but these are not guaranteed.
As Eleven Six Films edit and colour grade their films in a creative way, colours may be edited to give the film a creative or stylised look/ feel which may which may alter colours from their natural look.
Eleven Six Films may use techniques and styles black and white footage, film grain, film emulators and other tools to achieve the creative look and alternative style for their films.
Eleven Six Films do not offer DVD copies as standard for any of their films. Eleven Six Films capture their films in High Definition (HD) and in order to make DVD copies, the footage must be heavily compress which makes it significantly lower quality. DVD’s may still be available on request for an additional charge, but we highly discourage DVD copies due to the heavy compression which massively reduces the quality of our work.
Where footage is made available for use on a DVD player reasonable steps are taken to ensure compatibility, but DVD discs may not play on all DVD players, particularly older models. USBs are formatted to be playable on TVs where possible, but we cannot guarantee compatibility. USB copies will be most compatible with smart TVs.
Quality, colour and audio etc. in the film will vary depending on the TV, player, computer or device used. Eleven Six Films ensure that each production is of high quality on their professional equipment and therefore, cannot be held responsible for the quality of playback on client’s devices.
We use only quality USB sticks and DVDs ensuring each is checked before dispatch, but it remains the responsibility of the client to check all copies provided for in-transit damage. Eleven Six Films cannot be held responsible for damage to equipment resulting from defective media.
Eleven Six Films has full creative control over every production. If agreed by Eleven Six Films, revisions or any re-editing will incur an additional charge which will be invoiced to the client and must be paid in full before any amendments/ editing will be done. Eleven Six Films reserves the right to refuse to many any amendments to their films.
The average production time for a film by Eleven Six Films is approximately 20 weeks. This can be more or less depending on the amount of work outstanding at the time. Updates of each wedding film’s progress can be found online. A link to this page on Eleven Six Films website will be sent to couples after their wedding day. Eleven Six Films spend a lot of time and effort on their editing process and will never rush a film, therefore production times are rough estimates are never guaranteed.
The Eleven Six Films aim to have the 30 – 60 second trailer ready 7 days after the wedding, but this cannot be guaranteed.
Commercial music will only be used when permission/ or licences giving permission has been acquired by Eleven Six Films.
For DVD/ Digital (USB and online delivery) video productions where commercial music is used, a Limited Manufacture Licence will be purchased covering MCPS and PPL.
Commercial music will incur an additional charge to the client and will vary depending on the volume of copies required. Eleven Six Films will take no responsibility for client’s who make unauthorized copies of DVD’s / digital files covered by Limited Manufacture Licence and any charge or fine incurred through such acts are the sole responsibility of the client.
The cost of the licence for the first 5 copies is covered in the initial quote.
The copyright in the Musical Work (MCPS)
The copyright in the Sound Recording (PPL)
Unauthorised copies of films may not be made as the licences are limited to a number of physical copies. Online delivery is for personal use only and the link may not be shared online as this would violate the MCPS/ PPL licence terms.
Royalty Free Music
When commercial music is not used, music will be created by Eleven Six Films. The soundtrack will be created using unique musical arrangements or using sounds and music from our royalty-free library. Soundtracks created by Eleven Six Films remain the property of Eleven Six Films and may not be used in any other production without our written permission.
Choice of Music in Production
Eleven Six Films have full creative control over all music, audio and soundtrack used in their films. Eleven Six Films will allow the client to suggest the music used in their main Eleven Six Film, but the final decision on the music, audio and soundtrack used shall be made by Eleven Six Films.
Any requested changes to the music will incur an additional cost which must be paid in full before any amendments/ re-editing are carried out. Eleven Six Films reserve the right to refuse to make changes to the music, audio or soundtrack used in their films.
Online trailers will not contain any commercial music. Music will be chosen by Eleven Six Films from music they can licence for online use. Eleven Six Films have full creative control in these films and all their work.
Any amendments or re-edits that have been agreed by Eleven Six Films will incur additional charges which must be paid in full before any amendments/ re-editing are carried out.
Requirements on the Day of Filming
On the day of filming, if Eleven Six Films would be very grateful to receive a hot meal and drink although on most occasions they do not require this as part of the terms and conditions.
The only time Eleven Six Films will require a hot meal/ drink to be provided is in wedding / events in remote locations such as castles or where there are not facilities in the venue for them to purchase food. In this case, they require a hot meal and drink for both videographers to be provided (one requires a vegetarian option).
Eleven Six Films feel it is not practical to leave a wedding venue during the wedding as they may experience delays such as car breakdowns/ road works/ traffic accidents etc which prevent them returning to the venue on time to film the remainder of the wedding / event.
Samples of Work
Samples of Eleven Six Films work may be available to view online on their website and social media.
These samples are available to view as a very rough example of previous work undertaken by Eleven Six Films and are in no way a guarantee of the outcome or final results of future work by Eleven Six Films
Each project (particularly weddings) is very different and Eleven Six Films will approach, film and edit each wedding or project in a way that they feel is most appropriate. There is no guarantee that the type of shots, audio and content of samples shown in previous work will be included in future work.
The final edit of the production will be provided in the format which was agreed on booking (e.g. USB, Online Delivery). The agreed format cannot be changed after the wedding or project has been filmed.
All footage/ audio filmed/ recorded by Eleven Six Films is fully owned by and copyright of Eleven Six Films. All footage/ material/ media can be used by them for any purpose they see fit including use in promotional purposes for Eleven Six Films and other companies they own without further consent from the client or people featured. The footage may also be sold by Eleven Six Films.
No raw footage or unedited footage, will be provided to the client at any time or under any circumstances. The final edited production for the signature Eleven Six Film lasting 11 minutes and 6 seconds and the 30 – 60 second trailer will be the only footage provided to the client.
Eleven Six Films will aim to keep a final rendered copy of the production for at least 3 years after the filming date although this is not guaranteed.
All footage other than the final rendered copy of the wedding or project will be deleted after the production has been delivered to the client.
Your Eleven Six Film
The Eleven Six Film Package includes filming with two videographers from the wedding ceremony until the first dance.
The footage is then creatively edited in to their signature short film lasting 11 minutes and 6 seconds.
This sort film may include short clips or audio from the ceremony, speeches and first dance along with clips from the rest of the day. Please note that full ceremony, speeches, dancing and any other part of the day will not be filmed in full.
If requested by the couple the ceremony may be “unplugged” meaning no audio will be recorded.
Eleven Six Films do not guarantee that any specific parts of the day will be filmed or included in the Eleven Six Film. The shots, audio and soundtrack included in the final film is completely at the discretion of Eleven Six Films who have full creative control over the filming and editing of the film.
Eleven Six Films have an alternative style and are highly edited. Due to the creative style of Eleven Six Films, films may not run in chronological order and will be highly edited and colour grade in a creative way. Colours may be edited to give the film a creative or stylised look/ feel which may alter colours from their natural look.
The Eleven Six Films Package also includes a 30 – 60 second trailer which will be shared on the Eleven Six Films social media such as Facebook page and Instagram. The shots, audio and soundtrack included in the final film is completely at the discretion of Eleven Six Films who have full creative control over the filming and editing of the trailer.